SHIPPING & RETURNS
Shipping Policy
Welcome to medper.in ("Medper," "Website," or "we"). Medper Pvt Ltd, an Indian company with its registered office in Kolkata, West Bengal, operates this Website. At Medper, we manage and operate medper.in and a mobile application known as Medper, where you can conveniently order Products and/or Services listed on the Website. As a user ("User" or "Users" or "you"), you can expect seamless shipping and delivery of our Products all over India. We have partnered with reliable logistics service providers to ensure that you receive your ordered Products in a timely and hassle-free manner. By using the Website and/or purchasing Products from us, you agree to comply with this shipping and delivery policy ("Policy") and the Terms and Conditions [accessible at medper.in]. We advise you to review and understand this Policy whenever you visit the Website. If you do not agree with the terms of this Policy, we suggest refraining from using or transacting on the Website.
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Shipping and Delivery Terms:To fulfill shipping and delivery requirements, we collaborate with third-party logistics service providers ("Logistic Partners"). When you place an order, we share the details of the Logistic Partner responsible for processing and delivering your purchased Product(s). Typically, we dispatch orders within 24-48 hours from the time of order placement. The estimated delivery timeline is usually 3-8 days, with the exact delivery timeline provided to you during order confirmation. While we strive to deliver our Products nationwide, there may be select areas where delivery is not possible. In such cases, we will notify you when you attempt to place an order. Please ensure the accuracy and completeness of your shipping information to avoid any delivery issues. Our aim is to provide a smooth delivery experience; however, delays can occur due to logistical challenges, weather conditions, political disruptions, acts of God, or other unforeseen circumstances. If any delays arise, we will make every effort to inform you. We endeavor to engage professional and ethical delivery personnel. However, we cannot monitor each delivery executive's actions, and any issues arising between you and the delivery personnel must be resolved independently. Upon order placement, you will receive a unique tracking identity number to monitor your delivery's status. We work closely with our Logistic Partners to keep you informed about your order's whereabouts. However, please note that discrepancies may arise due to technical issues beyond our control. Shipping fees may apply based on various factors, and we are authorized to collect these fees on behalf of the Logistic Partner. If you require a return due to a defective or incorrect Product, we may consider refunding the shipping fee on a case-by-case basis.
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Customer Support: For any questions or concerns regarding shipping and delivery, our customer support team is here to assist you.
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Contact Details:E-mail: care@medper.in, Contact No: +91 9748843499
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Thank you for choosing Medper! We are committed to delivering a seamless shopping experience for all our customers. Feel free to reach out to us for any assistance or inquiries.
Return & Exchange Policy
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This Refund and Returns Policy governs the terms and conditions for requesting refunds and returns for products or services purchased through the "MedpeR" service. By using the "MedpeR" service and making a purchase, you agree to comply with this policy.
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Eligibility for Refunds: To be eligible for a refund, you must have purchased a product or service through the "MedpeR" service and have a valid reason for requesting a refund. Refunds will only be considered for products or services that do not meet the specified quality or performance standards.
Refund Requests: To request a refund, you must submit a refund request through the "MedpeR" platform within 15 days from the date of purchase. You must provide a detailed explanation of the reason for the refund request, along with any supporting evidence or documentation.
Refund Processing: Once a refund request is received, it will be reviewed by our team to determine its eligibility. If the refund request is approved, the refund will be processed using the original payment method used for the purchase. Refunds may take 7 to 8 business days to reflect in your account, depending on the payment provider.
Non-Refundable Items: Certain products or services may be non-refundable, and these will be clearly specified at the time of purchase. Downloadable or digital products, personalized items, and services rendered with your prior consent may not be eligible for a refund.
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Eligibility for Returns: Returns are applicable only for physical products purchased through the "MedpeR" service. To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
Return Requests: To request a return, you must submit a return request through the "MedpeR" platform within 30 days from the date of delivery. You must provide a detailed explanation of the reason for the return request.
Return Process: Once a return request is received, it will be reviewed to ensure it meets the eligibility criteria. If the return request is approved, you will receive instructions on how to return the product. The return shipping costs will be the responsibility of the customer unless the return is due to a defective or incorrect product.
Refund for Returns: Upon receiving and inspecting the returned product, a refund will be processed using the original payment method used for the purchase. Refunds may take 7 to 8 business days to reflect in your account, depending on the payment provider.
Contact Us: If you have any questions or concerns about our Refund and Returns Policy or need assistance with a refund or return, please contact us at care@medper.in. Our support team will be happy to assist you.
By using the "MedpeR" service and making a purchase, you acknowledge that you have read and understood this Refund and Returns Policy and agree to abide by its terms and conditions.