How does MedpeR® know if I've taken my medicine?
MedpeR® detects when a compartment is opened at the scheduled dose time and timestamps the event. It confirms the compartment was accessed — it does not verify what was inside it or that the medication was actually swallowed. We recommend keeping only the prescribed dose in each compartment, and consulting your physician on how to interpret the adherence record.
What happens if a dose is missed?
If a compartment isn't opened within the alert window after the scheduled time, MedpeR® classifies the dose as missed and notifies every linked caregiver. If it remains missed beyond a configurable threshold, an escalation alert follows.
Who gets notified, and how fast?
Every caregiver linked to the device — family members, a home nurse, or ward staff — is notified as soon as a dose is marked missed. There's no delay for manual checking or rounds.
Can more than one family member receive alerts?
Yes. Multiple caregivers can be linked to a single device, so responsibility doesn't rest on one person being available at all times.
Is my data private and secure?
Yes. We don't collect medical records through the website, and dose data from the device and app is used only to power your dashboard and caregiver notifications. Full detail is in our Privacy Policy.
Does MedpeR® need to be connected to the internet at all times?
MedpeR® syncs dose events to the cloud so caregivers can see them remotely. We recommend keeping the device connected for the most accurate, real-time updates. For connectivity requirements specific to your home setup, contact us at care@medper.in.
How many medications can MedpeR® manage?
The device supports up to 9 compartments, 8 of which can be mapped to a specific medication and dose schedule — enough for most multi-drug chronic regimens.
How long does setup take?
Most families are set up in under 15 minutes, with no technical knowledge required. Dose times and compartments are configured through the companion app.
Is it suitable for someone with limited dexterity or hearing difficulty?
Yes — this was a core design consideration. Compartments are sized for easy opening, and the audible alert is designed to be clearly noticeable for patients with mild hearing loss.
What's the warranty, and what if it breaks?
MedpeR® carries a 1-year manufacturer's warranty covering defects in materials and workmanship. See our Terms & Conditions for the full replacement and returns process.
How do I order, and what's included?
Orders are placed via WhatsApp for a personal, guided experience. Every order includes the device, USB charging cable, quick-start guide, 1-year warranty, and setup assistance.
How does deployment work for a facility with many patients?
Devices are provisioned and configured as part of a bulk deployment, with each device linked to a patient record and ward staff assigned as caregivers. The facility dashboard gives administrators a single view across every enrolled patient from day one.
Is patient data secure and compliant with Indian data protection law?
Yes. Our data practices are aligned with India's Digital Personal Data Protection Act, 2023 — including the right of any individual whose data we process to access, correct, or request erasure of it. Full detail is in our Privacy Policy.
What happens if a device goes offline?
The facility dashboard flags any device that hasn't synced within its expected window, so ward staff can follow up directly. For details on offline behaviour and sync timing for your deployment, speak with our institutional team.
Is MedpeR® a certified or regulated medical device?
Yes. MedpeR® is listed with the Central Drugs Standard Control Organisation (CDSCO) as a Class A NSNM medical device.
Can we run a pilot before committing to a full rollout?
Deployment scope — including any phased or pilot rollout — is discussed and agreed during your evaluation. Raise this directly with our institutional team when you enquire.
What does institutional pricing look like?
Institutional pricing depends on patient volume and deployment scope, and is agreed during your evaluation. Submit an institutional enquiry and our team will respond within 48 working hours with a proposal.
How long does staff training take?
Bulk device deployment includes on-site configuration support for ward staff. Your institutional team will confirm a training timeline as part of your deployment plan.
Can MedpeR® integrate with our existing hospital systems (EHR)?
Bring your specific integration requirements to our institutional team during your evaluation, and we'll let you know what's possible for your systems.
Still have questions?
Our team typically responds within 48 working hours.